Refund policy

Return & Refund Policy – Nazmira

At Nazmira, customer satisfaction is our priority. We want you to love every purchase you make with us. If you experience any issue with your order, we're here to help.

1. Return Eligibility

Customers can request a return or exchange within 7 days of receiving their order.
Items must be unused, unworn, unwashed, and in their original condition.
Original tags, packaging, and accessories must be intact.
Items showing signs of wear, damage, or alteration will not be accepted.

2. Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return or exchange, including:

Used or washed clothing.
Items damaged after delivery due to customer negligence.
Products purchased during special clearance or final-sale promotions.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear pictures or an unboxing video so we can review your request and assist you.

4. Refund Policy

Refund requests will be reviewed after the returned item has been received and inspected.
Approved refunds will be processed through an agreed payment method.
Original shipping charges are non-refundable unless the issue occurred due to our mistake.
Refund processing time may vary depending on the payment provider.

5. Exchange Policy

Exchanges are subject to product availability. If the requested size or design is unavailable, we can discuss an alternative solution.

6. Return Shipping Charges

If the return is due to an incorrect, defective, or damaged item, Nazmira will bear the return shipping cost.
For other eligible returns or exchanges, the customer may be responsible for return shipping charges.